{"id":667,"date":"2026-07-05T11:45:15","date_gmt":"2026-07-05T02:45:15","guid":{"rendered":"https:\/\/conceptminer.ai\/?page_id=667"},"modified":"2026-07-06T16:47:48","modified_gmt":"2026-07-06T07:47:48","slug":"concierge-builder","status":"publish","type":"page","link":"https:\/\/conceptminer.ai\/?page_id=667&lang=en","title":{"rendered":"Concierge Builder"},"content":{"rendered":"\n
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ThinkNavi \u00b7 Concierge Builder<\/div>\n

Build an LLM Wiki for each document or domain, then grow it into a knowledge infrastructure.<\/h1>\n

\n Concierge Builder organizes product materials, manuals, FAQs, policies, service explanations,\n and other documents into domain-specific LLM Wikis<\/strong>.\n Each Wiki can be tested in Test Mode and then published as a customer-facing or internal concierge\n on a website, help center, or company portal.\n <\/p>\n

\n This is not a low-cost commodity chat widget.\n Concierge Builder is a public and testable knowledge layer<\/strong> for building supervised,\n official knowledge one domain at a time. Multiple LLM Wikis can later be integrated and routed\n through ConceptMiner\u2019s GNG+MST conceptual structure model.\n <\/p>\n

\n Build & Test for Free<\/a>\n See the Approach<\/a>\n <\/div>\n

\n Build and Test Mode are free. Production use requires a monthly plan. LLM token costs are separate,\n and BYOK \u2014 Bring Your Own API Key \u2014 is recommended.\n <\/p>\n <\/div>\n\n

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DOC<\/div>\n
\n LLM Wiki by document or domain<\/strong>\n Turn manuals, FAQs, product materials, and policies into official articles<\/span>\n <\/div>\n <\/div>\n
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TEST<\/div>\n
\n Build and test for free<\/strong>\n Review answer quality and article content before production<\/span>\n <\/div>\n <\/div>\n
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LIVE<\/div>\n
\n Publish to websites or portals<\/strong>\n Use as a customer concierge, help desk, or internal Q&A interface<\/span>\n <\/div>\n <\/div>\n
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GNG<\/div>\n
\n Integrate multiple Wikis<\/strong>\n Extend to cross-domain routing with GNG+MST<\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Why Federated Knowledge<\/div>\n

You do not need to build one massive knowledge base from the beginning.<\/h2>\n

\n Enterprise knowledge is naturally divided by product, department, process, version,\n customer-support domain, and document type. Trying to build a single company-wide RAG index from the start\n often creates problems before the pilot even proves value: chunk design, retrieval noise,\n unclear supervision responsibility, and update management.\n <\/p>\n

\n ThinkNavi takes a different approach:\n build an LLM Wiki for each document or domain first, then integrate them later through ConceptMiner<\/strong>.\n Concierge Builder acts as the\n publication and validation layer for one domain-specific LLM Wiki<\/strong>.\n <\/p>\n <\/div>\n\n

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\n Human-readable article layer<\/strong>\n Instead of opaque chunks, knowledge is managed as supervised LLM Wiki articles that people can review and edit.<\/span>\n <\/div>\n
\n Source of truth by domain<\/strong>\n Products, departments, documents, and business domains can have separate ownership, update cycles, and access scopes.<\/span>\n <\/div>\n
\n Future cross-domain routing<\/strong>\n Multiple Wikis can be integrated with GNG+MST so each question is routed to the most appropriate knowledge source.<\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Who It Is For<\/div>\n

For teams that operate customer support, internal knowledge, and product documentation.<\/h2>\n

\n Concierge Builder is not positioned in the low-cost chatbot market.\n It is designed for teams that care about accuracy, supervision, document quality, and long-term knowledge operations.\n <\/p>\n <\/div>\n\n

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\ud83c\udfa7<\/div>\n

Customer support and help centers<\/h3>\n

\n Convert product documentation, FAQs, terms, and support policies into LLM Wiki articles,\n then operate help content and chat guidance as one system.\n <\/p>\n <\/div>\n\n

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\ud83c\udfe2<\/div>\n

Internal knowledge and training<\/h3>\n

\n Organize internal rules, manuals, training materials, and department-specific documents\n as domain-specific Wikis for employee Q&A and onboarding.\n <\/p>\n <\/div>\n\n

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\ud83d\udce6<\/div>\n

Multiple products and document sets<\/h3>\n

\n Manage Product A, Product B, support policies, implementation manuals, and other document groups separately,\n then extend them into a cross-domain knowledge base when needed.\n <\/p>\n <\/div>\n\n

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\ud83e\udded<\/div>\n

Consultants and SIs designing knowledge systems<\/h3>\n

\n Use Concierge Builder as a tool for designing and supervising customer knowledge infrastructure.\n It is not for reselling a chat widget alone, but for supporting knowledge operations.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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How It Works<\/div>\n

Start with one domain. Test it. Publish it. Integrate later.<\/h2>\n

\n Create one domain-specific Wiki from a URL, file, or template.\n Review the answers before publication, then publish it as a concierge.\n When multiple domains need to be connected, you can extend the system through Knowledge Base Builder\n and ConceptMiner.\n <\/p>\n <\/div>\n\n

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\n Step 1<\/b>\n Select a URL, file, or template as the source<\/small>\n <\/div>\n
\n Step 2<\/b>\n Generate LLM Wiki articles and review or edit them<\/small>\n <\/div>\n
\n Step 3<\/b>\n Check question patterns and answer behavior<\/small>\n <\/div>\n
\n Step 4<\/b>\n Validate for free in Test Mode<\/small>\n <\/div>\n
\n Step 5<\/b>\n Publish to production or embed on a website<\/small>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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Industry Templates<\/div>\n

Templates are starting drafts for organizations whose documents are not yet ready.<\/h2>\n

\n Concierge Builder can generate an AI concierge from URLs and files, but it can also start from industry templates.\n Templates are not the final knowledge base. They are starting drafts for organizations that do not yet have\n complete FAQs, help articles, or manuals.\n <\/p>\n

\n In production use, the concierge should be improved by adding each organization\u2019s official documents,\n FAQs, help articles, manuals, and supervised explanations.\n Industry templates will be expanded gradually based on user requests.\n <\/p>\n <\/div>\n\n

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\ud83d\udcca<\/div>\n

SaaS \/ product support<\/h3>\n

\n Pricing, features, onboarding steps, troubleshooting, support escalation, and account-related guidance.\n <\/p>\n <\/div>\n\n

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\ud83c\udfed<\/div>\n

Manufacturing and technical support<\/h3>\n

\n Specifications, supported materials, equipment, maintenance, safety information, and pre-estimate interviews.\n <\/p>\n <\/div>\n\n

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\u2696\ufe0f<\/div>\n

Professional services<\/h3>\n

\n Consultation areas, procedures, required documents, consultation flow, retainer contracts, and client guidance.\n <\/p>\n <\/div>\n\n

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\ud83c\udfe5<\/div>\n

Clinics and medical offices<\/h3>\n

\n Office hours, reservation methods, first-visit guidance, required items, access, and frequently asked questions.\n <\/p>\n <\/div>\n\n

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\ud83c\udfe0<\/div>\n

Construction and renovation<\/h3>\n

\n Service scope, consultation-to-estimate flow, project examples, warranty information, and common concerns.\n <\/p>\n <\/div>\n\n

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\u2795<\/div>\n

More templates on request<\/h3>\n

\n Please contact us if you need a template for a specific industry.\n Templates will be added and improved gradually based on real use cases.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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Not a Commodity Chatbot<\/div>\n

The purpose is different from low-cost embedded chat widgets.<\/h2>\n

\n Concierge Builder is not a low-cost widget for displaying a single FAQ.\n Its value is not the chat UI itself, but the combination of\n readable LLM Wiki articles, supervised official knowledge, domain-specific publication points,\n and future cross-domain integration<\/strong>.\n <\/p>\n

\n For that reason, it should be evaluated not as a monthly fee for a chat widget,\n but as a platform for publishing, validating, and operating knowledge bases.\n <\/p>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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Pricing<\/div>\n

Build and test for free. Pay monthly only from production use.<\/h2>\n

\n You can generate an LLM Wiki and test answer behavior for free.\n A monthly plan is required only when the concierge is published, embedded, or used in production.\n <\/p>\n <\/div>\n\n

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Build & Test<\/h3>\n
$0 \/ before production<\/small><\/div>\n

\n Create Wikis, edit articles, use Test Mode, and validate the system before internal or customer-facing production.\n <\/p>\n